Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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Your shipping options are Standard Shipping or Express Delivery. Shipping charges are automatically calculated at checkout. Orders are shipped within 2 business days, provided the items are in stock at the time of purchase. Orders are shipped from our office in Boulder, Colorado. Signature upon delivery required for shipments over $400
Standard Shipping - 3 to 7 business days
Express Delivery - 3 business days
Note: Shipping only occurs on business days. "Business day" means Monday through Friday, except the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving Day, Christmas Day and New Year's Eve. Shipping times are estimates and are not guaranteed, especially between December 12 and December 24.
Our shipping and handling charges cover the expenses of processing your order, packing the products you purchase, delivering them to you, as well as related overhead, etc. All shipping fees are calculated based on package weight.
- Returns & Replacements
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You may return non-perishable products returned in saleable condition, in their original packaging, within 10 days of delivery for a refund equaling the price of the product(s) less a 10% restocking fee (shipping is not refunded). We are unable to exchange items, we can however mail you a refund check. For return authorization or questions please use our Contact Form.
Please note
- You must obtain a return authorization.
- Items must be returned within 10 days.
- Items must be in original packaging in saleable condition.
- If items arrive damaged, contact Customer Service\ immediately.
- Returns have a 10% restocking fee.
- Shipping charges are not refundable.
- No returns for selections that don't appeal to your taste.
- If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions.
Returning a gift? If the item you're returning was designated as a gift when purchased or if it was not shipped directly to the purchaser from PrimalFuture.com, we will either replace it or issue you a Primal Future e-GiftCard for the amount of the return less shipping costs and restocking fee.
- Ordering
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We accept Visa, MasterCard, and Paypal. A request for a Paypal statement may need to be made in order for the fulfillment process to be completed. Send your name and the product(s) you want to buy to our Paypal dept.
- Payment, Pricing & Promotions
- Payment is required at the time of purchase. All pricing and promotions and are subject to change without notice.
- Viewing Orders
- You may view your order from your shopping cart at any time.Additionaly, an e-mail will be sent to you detailing your purchase from PrimalFuture.com.
- Updating Account Information
- After establishing an account, you may log into "my account" on the primalfuture.com website with your username and password and update your account information.
- Privacy & Security
- OUR COMMITMENT TO PRIVACY
Thank you for visiting the Primal Future website.
Protecting consumer privacy is very important to us. Our Online Privacy Statement is available to inform you about our collection and use of personal information so that you can make informed choices about how your own information is collected and used. This Online Privacy Statement reflects the Primal Future policies covering personal information collected at this website on or after the effective date shown above.
We believe that information used responsibly benefits consumers and the economy, whether it is information we house on behalf of consumers conducting transactions or information we collect on behalf of our business clients. For example, we use consumer information every day to ensure fast and accurate processing of hundreds of thousands of money transfers. In addition, Primal Future strives to better serve our customers by offering goods and services that we believe fit their needs and interests. When identifying an opportunity, Primal Future may use consumer information it has collected in an effort to identify consumers who may be interested in that opportunity. For more than few years, consumers and businesses have relied on Primal Future for safe and reliable service. The relationships we have developed through the years have been established based on mutual trust. Each day we and employees and agents strive to reinforce our commitment to our clients and consumers. Central to that commitment is ensuring that we abide by a set of privacy policies, which are outlined below. These policies guide us in the collection and use of information as well as employee responsibilities in protecting your privacy. We use personal information about consumers only in a manner consistent with these policies.
COLLECTION OF INFORMATION
Primal Future collects personal information in order to offer or provide goods and services to consumers and our customers. We may obtain this information from a variety of sources:
· Directly from customer applications, questionnaires and other materials submitted to us by customers;
· From transactions in which Primal Future and consumers are involved;
· From clickthru activity on our web sites; and
· From a variety of third-party sources, such as our business customers, government repositories, consumer reporting agencies and other financial institutions.
DISCLOSURE OF INFORMATION
Primal Future does not disclose customer information to third parties without first giving customers an opportunity to opt-out of certain kinds of disclosures. There are some disclosures to third parties that are not subject to the opt-out, such as disclosures necessary to effect, administer or enforce a transaction requested by you, to companies that perform services for us or to prevent fraud.
Finally, Primal Future may disclose information about former customers to third parties and companies with which Primal Future is affiliated, as well as unaffiliated third parties. Those disclosures may consist of the following:
· Financial background information describing a customer's financial status;
· Identification information, such as name and address data;
· Transaction information, such as account activity, debit activity or credit activity; and
· Other information relating to financial matters.
RECIPIENTS OF INFORMATION
Primal Future may disclose consumer information to companies affiliated with Primal Future and to companies or other parties not affiliated with Primal Future
(subject to consumers' opt-out rights)
These recipients include:
· Financial institutions, such as banks, credit card companies and brokerage houses;
· Companies that process transactions or provide other services for us;
· Government agencies; and
· In addition, under United States law Primal Future is permitted to disclose customer information to certain recipients, like credit reporting.
WE ARE COMMITTED TO PROTECTING THE CONFIDENTIALITY OF PERSONAL CONSUMER INFORMATION.
Primal Future limits access to personal information to those employees of Primal Future and its affiliates who need it to fulfill their business responsibilities. Employees must adhere to Primal Future privacy policies. Employees violating these policies may be subject to disciplinary action, up to and including dismissal. Vendors and other outside contractors we engage are subject to our contractual requirements to ensure that sensitive personal information is safeguarded.
WE USE APPROPRIATE SECURITY SAFEGUARDS.
At Primal Future, security is a priority. We employ appropriate measures to protect consumer information against unauthorized access, disclosure, alteration or destruction. These may include, among others, encryption, physical access security and other appropriate technologies. Primal Future continually reviews and enhances its security systems, as necessary.
WE MAINTAIN PROCEDURES TO ASSURE THE QUALITY OF INFORMATION WE COLLECT AND WHERE APPLICABLE, WE WILL INFORM CONSUMERS ABOUT HOW THEY CAN ACCESS THEIR PERSONAL INFORMATION AND MAKE CORRECTIONS, IF NECESSARY.
Primal Future employs appropriate measures to assure the quality of information we collect directly from consumers. Where Primal Future collects information directly from consumers or sources other than our business customers, we permit them, if possible, to dispute or correct any erroneous or out-of-date personally identifiable information. Of course, this correction would not be possible if the information is proprietary to one of our business customers, reflects historical transaction information or if correction would violate the privacy or legal rights of a third party. Where applicable, we abide by laws related to such information. You can correct factual errors in your personally identifiable information by sending us a written request that credibly shows error. We reserve the right to independently verify claims made. To protect your privacy and security, we also will take reasonable steps to verify your identity before making corrections. We reserve the right to assess a service charge for providing you any information in connection with your request.
THE Primal Future WEBSITE IS NOT DIRECTED AT CHILDREN UNDER THE AGE OF 13.
Our website is not directed at children under the age of 13 and Primal Future does not collect or maintain information at our website from those we actually know are under the age of 13.
WEBSITE MAY BE LINKED TO OTHER WEBSITES
Primal Future may create links to third party websites. Primal Future is not responsible for the content or privacy practices employed by websites that are linked from our website.
OPT OUT RIGHT
Primal Future may disclose consumer information to third parties as described earlier in this notice. Many of these disclosures are beneficial to consumers because they permit goods and services of interest to consumers to be offered to consumers at attractive rates. We strive to give consumers choices about how their data will be used. You have the right to opt-out of (direct us not to make) these disclosures when the consumer information is about you. Of course, there are some disclosures to third parties that are not subject to the opt-out, such as disclosures necessary to effect, administer or enforce a transaction requested by you, to companies that perform services for us or to prevent fraud. When you use this service, you will be asked whether you wish to opt out. If you wish to opt out, simply check the appropriate box and submit your choice.
If you have any questions or indeed comments about our Online Privacy Statement,or for some reason believe we have not adhered to our statement, please contact:
E-mail the Primal Future Data Protection Officer here:
We may alter this statement as needed for certain products and services and to abide by local laws or regulations around the world. Primal Future reserves the right to amend or modify this statement from time to time. We urge you to review this statement whenever you visit in order to obtain the most current statement. You may change your choices at any time.
